Benefits of Encore's Services

Areas of Expertise	Client Results
Presentations	Increase confidence. Develop creativity to engage audience. Communicate message effectively and convincingly.
Conflict Resolution	Empower employees to resolve own issues. Increase employee collaboration. Increase time working not deliberating.
Meeting Management	Reduce unproductive time spent in meetings. Achieve meeting goals. Implement process for effective meetings.
Interpersonal Communication	Reduce costly mistakes and work delays. Enable employees to listen and act. Enable employees to communicate clearly and directly.
Balancing Work and Family	Reduce employee turnover and medical leave. Lower workplace stress. Increase productivity both at home and at work.
Customer Service	Increase customer retention. Enable employees to provide award-winning service. Increase sales by growing a significant customer base.

Services	Goals
Deliver speeches	Motivate and educate audience.
Conduct focus groups	Understand employee and manager concerns.
Facilitation	Enact a process to meet client goal.
Instruction	Acquisition of knowledge and skill.
Assessment	Measure learning effectiveness.

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5405 Leopards Bane Court
Holly Springs, NC 27540

Phone: 919.303.5988
Fax: 919.303.5902