The Encore Program Line-up

Presentations

• How to make every presentation an encore performance.
• Get out of the "bored" room: How to add creativity and interest to any presentation.
• How to become a dynamic speaker: Ten secrets to speaking more confidently and powerfully.

Conflict Resolution

• Learning the four keys to resolving conflict in your favor every time.
• Mission possible: Finding solutions in highly charged situations.
• Mind over matter: How to successfully change negative mindsets into astonishing results.

Meeting Management

• Meeting less and doing more: How to improve meetings by eliminating most of them .
• Masters of facilitation: Proven strategies to running high performance meetings.
• Meetings that work: How to engage and work with difficult people without losing your mind!

Interpersonal Communication

• Communicating at the speed of light: How to accelerate decisions and turbo charge performance.
• Extraordinary leadership: How to guide, motivate and encourage positive growth in your people .
• Assert yourself! How to change frustration and hesitancy into confidence and results.

Balancing Family and Work

• Groceries, kids and project deadlines: How to juggle life's responsibilities.
• Life 101: How to establish and meet goals you've never dreamed of .

Customer Service

• Extraordinary customer service: The top 10 secrets to keeping customers coming back.
• Winning customer service: Forget the general, the secret is in your front line people.

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